[Resolved]  Oyo Rooms — Oyo room refund not given

Address:Pune, 411014

On dated 22nd Nov'20, I booked one oyo hotel( Bookong ID: XOZU3421), But due to location issue i cancelled it within 5 Min. It was the day schedule booked so as per oyo rules it is completely refundable. But still refund not done.
On the same day I booked other oyo Hotel i.e. Hotel Viraj( Booking ID: NCLT6509) When I reached to hotel, receptionist told me i booking has been cancelled, then as per them I paid another same amount of booking. and the owner of hotel told me, your refund will get. But still now no refund done.
Like this I haved paid for two extra bookings, but Oyo still not refunded anyone.
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Aug 13, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2020
OYO Rooms Customer Care's response
Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest.
Regards,
Team Oyo
Verified Support
Nov 26, 2020
OYO Rooms Customer Care's response
Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us.
Regards,
Team Oyo
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