[Resolved]  Oyo Rooms — OYO rooms are cheating the Customers

Address:Collection O 83897 Chennai Guest House, No, 9 , Jawaharlal Nehru Salai Koyembedu, Chennai

Hi OYO
I have booked "Collection O 83897 Chennai Guest House"

From 26 april to 30 april 2022
Booking Details are:
ID: ATDG0897

I have made the full payment of the Booking which after coupon discount in OYO app its coming down to Rs 3563

Now when I am calling the Hotel, they are saying the you need to pay more. I said the room charges which were shown in the App is what I have paid and fully paid. The hotel is saying rooms charges displayed in the App is not accurate and you need to pay more for the Rooms.

OYO there is no way to contact your customer care as your chat service is very pathetic, I cannot even talk to representative.

All i can say OYO along with Hotels is cheating the customers in displaying Inaccurate information in the App and After booking they are causing inconvenience to the customer with the inability for the customer to reach the Customer Care.
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May 28, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2022
OYO Rooms Customer Care's response
Hi Antony, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
Verified Support
Apr 27, 2022
OYO Rooms Customer Care's response
Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Team Oyo
Complaint comments 

Comments

Hi Team
OYO said it will refund the extra charges incurred. I had already given the Bank Details but still the Refund is not processed. Please take immediate action and refund the amount.

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