[Resolved] Oyo Rooms — oyo rooms - booking amount not refunded

Ayushruta

from Guwahati, Assam

Website:

www.oyorooms.com

I had a booking cancellation made on 17th July, 2018. Booking reference is IAKJ2301. Till date, I haven't received the refund amount of Rs. 12, 862 which is pending for more than 2 weeks now.

I also called the Oyo helpdesk twice. The guest service manager asked me to provide a copy of my bank statement and stated the amount was already refunded on 17th July, 2018.

This is consumer harassment. Now I have to run around to get by own money returned to the bank account for no fault of mine.

Why can't Oyo process refunds more efficiently instead of harassing customers this way? Pathetic service!

Regards,
Ayushruta
Contact No. [protected]

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Sep 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Aug 10, 2018

Updated by Ayushruta Issue has been resolved.

Verified Support

Aug 14, 2018

OYO Rooms Customer Care's response Dear Guest,

As checked our team connected with you in regards to your concern and provided you needful resolution. We sincerely apologize for the trouble caused and will ensure that such issues are not repeated again in future.

Regards
Team OYO