[Resolved] Oyo Rooms — OYO Rooms

gauraw123

from Mumbai, Maharashtra

Address:	Kolkata, West Bengal, 711101
Website:	www.oyorooms.com

Hi I had three bookings CNMO2498, FJUO6423 and EKFY6437 from 12 Dec 2015 to 15 Dec 2015. I went to see the room on 11 Dec 15 however the hotel manager refused to show me any rooms saying that my bookings have come through OYO so they are not going to entertain. I had confrontation with him on this and as a result I had to cancel all my bookings from 12 Dec 2015 to 15 Dec 2015 and look for another place instead of staying at such a place where staff doesn't know how to speak to their guests. I have received refund for 13 Dec and 14 Dec bookings, however entire amount has been deducted for booking on 12 Dec 2015. Could you please look into this and come back to me asap.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO