[Resolved]  Oyo Rooms — oyo rooms cheating in mysore.

Address:560037
Website:OYO Rooms

Oyo rooms is fraud company, simply cheating people with hotel photographs. Worst experience we had during the stay at hotel aavaas inn paradise, mysuru. Below are the concerns.

Booking id : (Qldt2398)

1. Pics posted in site and original pics of the rooms are not matching at all.
2. Room is untidy during our check in no facilities have been provided until we ask them
3. No toilet rolls no curtains in washarea for bathing.
4. No kettle has been placed
5. Bed lamp was not working. The wire has been worn out and is been sticked with plaster. Has given a shock and we spoke to room service and requested to change the same.
6. Light near dressing area is not there.
7. All night there were lot of disturbances someone was knocking the door and there were lot of noises in corridor and upper floors.
8. The wall paintings and room look is faded and seems to be old room.
9. Curtains are smelling and bedsheet and linens are not clean.
10. Room service is not upto the mark. Need to call multiple times and ask for assistance.
11. Wash area was so worst seems like public toilet bucket was placed.

No proper response from oyo after lodging a complaint, never book rooms with oyo.
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Feb 9, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to hear this. This is not who we are. We are forwarding this to our team and they will connect with you at the earliest to address your concerns.

Regards
Team OYO
Verified Support
Jan 09, 2018
OYO Rooms Customer Care's response
Dear Guest,

My team contacted you regarding the concern raised. Your concerns are addressed and we again apologize for the discomfort here and will make sure that nothing of this sort is ever repeated. We hope you will give us another chance to host you.

Regards
Team OYO
Complaint comments 

Comments

I was booking oyo room in pune from 26th jan 2018 to 28 jan 2018. Calculations of room procing is showing wrong. Room is offering price drop but actually it is not getting deducted from price amount.
Oyo is making fool to customers by such a fake offers.
Kindly refer screenshot for details

OYO Rooms Customer Care's response, Jan 13, 2018
Verified Support
Dear Guest,

We are extremely sorry to know about the trouble caused. Please share your registered contact number and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

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