[Resolved]  Oyo Rooms — OYO rooms failed to provide the accommodation that I have booked and not refunding my amount

Website:

www.oyorooms.com

Dear Sir/Madam,
I would need your kind help in accepting my complaint and do the needful justice to me, also to make sure that no other consumer like me should get cheated by this OYO rooms and lose money.
I have booked a resort called "Belvilla 1BR Crown Palace Resort with lush green lawn and sitout area" via Booking.com on 14th Oct 2021, It was pay at hotel booking. But have received a mail to make the payment or at least half payment to get the booking confirmed so I made the half payment of Rs 4243.
Considering booking confirmed I have travelled for long 6hours from Bangalore with family, kid and finally at the time of hotel check in hotel staff denied saying they don't have any tie-up with either OYO or booking.com? I cant even express in words how much we have struggled without accommodation as it is peak festival season and have returned back to bangalore in night driving ending up whole complete day in travelling :-(.
Called OYO they said the hotel I booked has some issue and changed to some other local Lodge stay which is not suitable for the family stay as the rooms are not sanitized and worst maintained so i denied check-in and called for booking cancellation and to refund my money back.
OYO representatives accepted for refund and send mail asking for account details, which I have replied back with details on 15th Oct 2021 and from then till now no refund is made. followed up by wring multiple mails and they are least bothered to respond to me back, apart from couple of times.
Attached complete mail communications exchanged between OYO Rooms and me for your reference along with Booking confirmation mail, Payment link mail.
I request your kind honor to do justice for the pain we have suffered with Check-in denail, ending up in tour in disappointment and one whole day trip journey. I demand OYO to pay me the 10 times of money i have paid to them as a compensatory for their negligence in responding to me, for not refunding my amount in time and for the cheating with name of booking .com by accepting bookings for the properties where they don't have proper tie ups.

Your sincerely,
Veerappa Kaki
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