Oyo Rooms — Oyo Rooms - Fraud payment by leaking Booking information

Dear OYO,

This is to inform you that I booked a hotel (booking id:PQPE7603) on the day of check-in i.e. 04 Nov 2022 I receive a call from the scammer pretending as property manager stating that Sir I see the Partial amount was already paid Rs: 2818/- as we are over booked for today to confirm your check-in Please pay the Pending payment i.e. Rs 5236/-(Which is accurate as it was the amount showing me in the Application) directly to our bank account Via Bank transfer and shared the Bank details Via Whatsapp (Bank Details Ref Screenshot) As per his instruction I have paid the amount as the Bank account details provided by him had Account name as the Hotel name i.e. Siri Residency Which made me believe its an Genuine property manager.
Post the money transfer he calls me back and requests me to do another bank transfer as the 1st transfer is stuck in the payment gateway, This time please add a Note in the Bank transfer Name & BookingID and once this is received he would refund the amount immediately. This got me really pissed and I have started arguing with him that no way I am redoing the 2n transfer unless I receive the refund first and Post that He abruptly cut my call and turned off his Phone. I started to panic and has reached the OYO Customer care and made them contact me to the property manager and immediately he says that Sir you have been scammed kindly raise a complaint.
I have reached and spoke to an OYO Customer executive and explained the same that I have been scammed due to my information was Breached through your system and he has Raised the ticket and said the concern Department who deals with Fraud cases will approach with in 24 to 48hrs, Sadly 4 days have been passed and No one has reached me . I had to bare the Rs: 5236/- Straight Loss due information leak TICKET NO :[protected]

In spite of all this once I have reached the Hotel the property manager has urged me to do that pending payment to them directly where i have argued with them that Sir I have already been scammed hours before and you now again direct payment to the property else I will not be given a room, As I was tired from all the travelling and taking advantage of my Helplessness this is your So called Hassle-Free Check-in Scheme.

I request to you that please investigate above concern and initiate refund of INR 5236(refer screen shot).

Screenshot Attached:
-Entire Chat Conversation of the Scammer which includes His Bank account details along with my Payment confirmation
- My actual payment at the hotel
- Ticket Screenshot