[Resolved] Oyo Rooms — Oyo rooms heritage charbagh-poor service

Jayeeta Bhattacharjee

from Varanasi, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 121001
Website:	secure.booking.com/myreservations.html?aid=304142;label=gen173nr-1FCAEoggJCAlhYSDNiBW5vcmVmaGyIAQGYA

1. After a confirmed advance booking for 2 days during check in the hotel staff was not ready, they wanted me to shift to another hotel, uncertain for conduct
2. The room was not prepared, no toiletries, no towels, no water bottle and refreshments provided. Only when I asked for them a tiny soap and 2 sachet of shampoo was left in the room. On insisting a small kit of 2 small bottles and soap from OYO was provided and when asked for the tooth brush the staff said that it is not available.
3. The room is extremely noisy and continuous disturbance
4. AC is nonadjustable
5. WIFI does not work
6. Staff is non-cooperative

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2016

OYO Rooms Customer Care's response Hi Jayeeta! We're extremely sorry to know this. We regret the inconvenience you had to go through. This is not who we are. Please share your Booking ID so that we can investigate as to what led to such circumstances at the earliest.