Oyo Rooms — oyo rooms hotel authority refused to accept oyo booking

Pinku28

from Margherita, Arunachal Pradesh

Address:

325, Spaze I Park, Tower B, Sohna Road, Gurgaon, 122002

Dear sir
I have many time faced oyo issue where hotel refused to accept oyo customer, but oyo team not help in the situation, they are cheating people. But again today i have booked oyo hotel-oyo40692 with booking id mujp6823, but after reaching hotel, manager denied to provide me room due to internal issue with oyo team, after that i connect to oyo helpline, and they booked another hotel with booking id unce4967 and asked me to check in within 2hr with payments. I visit the hotel and manager told me that they not accept oyo customer. Sir oyo team harassed me today, i lost my valuable time and travel cost from one hotel to another hotel, request a strong action taken against oyo team.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

OYO Rooms Customer Care's response Hi,
We are extremely sorry that you had to face such an inconvenience. Oyo Hotels & Home always ensures that the customer is served with the best of services and hence, such an incident taking place is extremely unfortunate. We have escalated your case to the concerned team on a priority basis and they will get in touch with you soon with an appropriate solution. Your patience would be highly appreciated. Feel free to reach out to us in case if any queries.

Regards,
Team Oyo

Verified Support

Sep 04, 2019

OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy

Sep 04, 2019

Updated by Pinku28 This is my second complaint against OYO team.Today again OYO team cheating and harassed me.After confirmation of OYO team I again booked a hotel yesterday (Date-03 Sept-2019)in Lakhimpur, Assam for official tour and received a booking ID-UMCI6247, Hotel lotus.Few hour ago I reached the hotel same OYO issue happened to me.Hotel refused to accept OYO customer, manager told me they has no communication with OYO from last two months.I have informed to oyo helpline no.After few minute oyo guest experience manager Mr Varun Kumar-455010 call me and ensure me that he will arrange other oyo property for stay, He asked me to hold for few minute, but after sometime he dropped the phone, and no response received from OYO team till now. Sir I am totally got helpless, already City closed.I am totally confused where I should stay the night.Sir I request you to take strong action against OYO team for harrassed me.