[Resolved]  Oyo Rooms — OYO Rooms Invoice not provided for online payment made for hotel booking through app

I had made OYO booking at OYO Flagship 13933 Varcity Pearl, Bangalore for the following dates and booking IDs:

28 Sept - 29 Sept : RKA10965
29 Sept - 30 Sept : COLA0802
30 Sept - 1 Oct : T4OM3444
2 Oct - 3 Oct : DGGK1698
3 Oct - 4 Oct : U64S9079
4 Oct - 5 Oct : ZLJP6404
5 Oct - 6 Oct : QTZR2881
6 Oct - 7 Oct : ISTH2489
7 Oct - 8 Oct : HOA35732
8 Oct - 9 Oct : RHSE7887

I tried getting invoice as mentioned in OYO online portal under booking but they have not provided me invoice for the amount that I have paid through OYO app. Continuously trying to talk with OYO customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walk-in customers and payment/booking was done through OYO App. So, my company now is not reimbursing the amount I paid via OYO app, since OYO asks to collect payment receipt invoice from hotel at time of checkout.
https://oyorooms.freshdesk.com/support/solutions/articles/[protected]-where-do-i...
Very frustrating situation for me...

Please resolve my problem asap.
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Oct 23, 2022
Complaint marked as Resolved 
OYO tried calling me (at non office hours) from the number 033 4181 9800 but I couldn't connect due to network issues. Later, they emailed me all the invoices I had asked for, from email [email protected].
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2022
OYO Rooms Customer Care's response
Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
Oct 22, 2022
Updated by Hashmap
Hi,

Thank you OYO for calling me. But since the call couldn't be completed due to network interference, can the call be rescheduled? I am not able to call to the number from which I received the call.

I hope my issue gets sorted out.
Verified Support
Oct 22, 2022
OYO Rooms Customer Care's response
As checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us.

Team OYO
Oct 23, 2022
Updated by Hashmap
Hi OYO,

Thank you for sending me the invoices that I asked for! My query is resolved.

A small suggestion:-
In the 'I just want a payment invoice' option, give users 2 choices:
1. Whether the user wants to download the invoice for reservation charges only,
2. Whether the user wants to download the invoice for whole of the amount paid.
Doing so would alleviate some o[censored]sers stress and pain, and may help OYO in improving customer satisfaction. Just my 2 cents.
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