[Resolved] Oyo Rooms — OYO Rooms Invoice not provided for online payment made for hotel booking through app | |
I had made OYO booking at OYO Flagship 13933 Varcity Pearl, Bangalore for the following dates and booking IDs: 28 Sept - 29 Sept : RKA10965 29 Sept - 30 Sept : COLA0802 30 Sept - 1 Oct : T4OM3444 2 Oct - 3 Oct : DGGK1698 3 Oct - 4 Oct : U64S9079 4 Oct - 5 Oct : ZLJP6404 5 Oct - 6 Oct : QTZR2881 6 Oct - 7 Oct : ISTH2489 7 Oct - 8 Oct : HOA35732 8 Oct - 9 Oct : RHSE7887 I tried getting invoice as mentioned in OYO online portal under booking but they have not provided me invoice for the amount that I have paid through OYO app. Continuously trying to talk with OYO customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walk-in customers and payment/booking was done through OYO App. So, my company now is not reimbursing the amount I paid via OYO app, since OYO asks to collect payment receipt invoice from hotel at time of checkout. https://oyorooms.freshdesk.com/support/solutions/articles/[protected]-where-do-i...⇄ Very frustrating situation for me... Please resolve my problem asap. Was this information helpful? | |
Oct 23, 2022 Complaint marked as Resolved OYO tried calling me (at non office hours) from the number 033 4181 9800 but I couldn't connect due to network issues. Later, they emailed me all the invoices I had asked for, from email [email protected]. OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 21, 2022 OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
Verified Support Oct 22, 2022 OYO Rooms Customer Care's response As checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us.Team OYO | |
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