[Resolved] Oyo Rooms — Oyo rooms is not repling even after complaining.
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Pratik1666
Apr 7, 2023
Apr 8, 2023
This thread was updated on Apr 8, 2023
I booked a room in hotel orient flagship on 6th april through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 600₹ apart from 400₹ which I paid while booking, so total bill was summed up to 1000. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 600₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.
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Apr 17, 2023
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2023
OYO Rooms Customer Care's response Hey Pratik, we regret the inconvenience caused to you. We did not mean to disappoint you. Our concerned team will look into the matter and get back to you asap. ~Team OYO
Verified Support
Apr 08, 2023
OYO Rooms Customer Care's response Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Team OYO
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