[Resolved] OYO Rooms — Oyo rooms overbooking, jasmine park, chennai, no refund yet.
Chennai T-nagar, India
I booked 2-rooms for family of 5 for two night from Jan1 & Jan 2, 2016. Payment confirmed. I thought everything will be ok. When we arrived for check in, they said rooms not available. The person look like responsible for the hotel spoke terrible way. he said he doesn't care about on line booking, someone click from computer doesn't mean it booked. Since it is OYO rooms, i thought booking will be reliable, but it is not. I had lot of difficulties in finding another hotel with luggage and children. Finally stayed in a different hotel which is close to main shopping area. I am still trying get my money back. Now they said expedia, I didn't come to their hotel. I took pictures of the hotel, sent to expedia to verify, but they are keeping silent. They have the other branch number, but I booked this location. I have Two more witness other than our family members. Don't trust these people. Jasmine Park Serviced Apartments
8/19, Vasan Street, Parthasarathy Puram, T Nagar, Near Panagal Park
Complaint marked as Resolved
[Feb 03, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Feb 04, 2016
Hey Rajat! Extremely sorry to know about your bad experience. We regret the inconvenience caused. Our team will soon get in touch with you.
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