[Resolved] Oyo Rooms — Oyo rooms overbooking, jasmine park, chennai, no refund yet.

 
6 Reviews
Chennai T-nagar, India
 Rajah T
I booked 2-rooms for family of 5 for two night from Jan1 & Jan 2, 2016. Payment confirmed. I thought everything will be ok. When we arrived for check in, they said rooms not available. The person look like responsible for the hotel spoke terrible way. he said he doesn't care about on line booking, someone click from computer doesn't mean it booked. Since it is OYO rooms, i thought booking will be reliable, but it is not. I had lot of difficulties in finding another hotel with luggage and children. Finally stayed in a different hotel which is close to main shopping area. I am still trying get my money back. Now they said expedia, I didn't come to their hotel. I took pictures of the hotel, sent to expedia to verify, but they are keeping silent. They have the other branch number, but I booked this location. I have Two more witness other than our family members. Don't trust these people. Jasmine Park Serviced Apartments
8/19, Vasan Street, Parthasarathy Puram, T Nagar, Near Panagal Park
+[protected], +91-[protected]

Oyo rooms overbooking, jasmine park, chennai, no refund yet.
Complaint marked as Resolved 

Complaint Status


[Feb 03, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Feb 04, 2016
Hey Rajat! Extremely sorry to know about your bad experience. We regret the inconvenience caused. Our team will soon get in touch with you.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

When they refused check in, I had to find a place to stay and release the vehicle. I booked a lodge paying for a day, my children didn't like the lodge condition. While they stayed in the lodge, I walk around for 2 hrs and found a hotel. I moved to that place within 3hrs, but lodge didn't give me any refund. Finally we stayed in the 3rd place. Sad part is I paid 3 different place on Jan 1st, 2016.

This is my compain to Expedia.ca
Re: Requested Email: Hotel Billing and Refunds - Itin:[protected] Case ID : [REQ:S[protected]]
Expedia Supervisor didn't even know, Jasmine Park has two location. They connected the other location and that location had rooms on that day. But I booked the 8/19, Vasan Street ( Near Panagal Park ), They overbooked. When I asked for refund, they have nothing to do with that. Some click online has to do that?
Please help me to get refund

OYO booking numbers are
BOOKING DETAILS


ROOM DETAILS PDFW8634
[protected]
[protected]
2
2 Guests 1 Room

1 DOUBLE ROOM

TOTAL
PAYMENT STATUS ₹ 5397

Completed

and

BOOKING DETAILS


ROOM DETAILS VCPY4915
[protected]
[protected]
2
3 Guests 1 Room

1 TRIPLE ROOM

ADVANCE PAID
TOTAL
PAYMENT STATUS ₹ 4397

Completed
Thank you OYO Rooms Customer Care's Response, I have forwarded your response to Expedia, I will update the status on this forum and other places too. I hope this should not happen to anyone else in the future.
Thanks
Rajah
Thanks OYO Rooms Customer Care's Response Team for helping for my refund
Rajah
Hi pls join hands @OyoVictims(Twitter)...Even I had a very bad exp with them...

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    Oyo Rooms - Oyo rooms overbooking, jasmine park, chennai, no refund yet.