Oyo Rooms — Oyo Rooms Refund against Booking ID-UROM6184 not done since Dec'22

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OYO Rooms

We have booked hotel rooms through Oyo Rooms at one their property(property cod :BLR006) at Capital O Amethyst Business Hotel Near Ragigudda Sri Prasanna Anjaneyaswamy Temple, Banglore for 10 days from 7th Dec'22 to 17th Dec'22. While reaching hotel, even though booking through advance payment, we have been forced to complete the entire payment of Rs. 23634, which we have paid with no option during night hours. On very next day, we came to know that hotel has recently faced one fire incident & is with bad shape now for all the service like basic service of hot water while winter season in banglore. so we immediately requested for quieting the hotel & refund for the rest of the days but it took 3 days to confirm by hotel owner & Oyo helpdesk as well. And we received the written confirmation of refund of 7 days i.e. Rs. 16543.8 on mail dated 18 Dec'22 to process it withng 7-14 working days but till today we neither received the refund not any confirmation on the process.