[Resolved]  Oyo Rooms — OYO Rooms - Requesting for Refund.

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OYO Rooms - Requesting for Refund as soon as possible

Jun 23, 2022
Hello, This is Arvind Swamy, Booking ID - GAAB3120, Collection O 84851 Sharma Inn Guest House & Banquet.
I booked 2 rooms for 3 guests on 18 Jun, 12:00 AM to 19 Jun, 11:00 AM.
Booking Amount - Rs. 1075
I booked the room around 3:30 am in the morning because I had no option and no place to stay in Kolkata, WB.
But still somehow i got many rooms nearby through OYO App, and i booked the nearest hotel by paying and booking them in advance because I had to go somewhere to stay till morning.
I reached the location and went near the building, the building was locked from inside, i was waiting there with two more person till 5am, no one responded from inside, i called in the contact number which oyo provided me with, the number was wrong, there was no one to help us at that moment and at that point of time as it was also raining. After payment and the next day when it showed i checked out from the room, it showed me "The OYO is not Operational". I didn't check-in nor i checked-out.
This is how you deal with your prime and regular customers, same problem happened me with 2 weeks ago when i was in Delhi, I was denied check-in from the hotel because oyo showed very low price.
Then i somehow managed to find a room for me at 5:30 am and that was not through oyo, just to stay there for 4hrs till morning and then leave.
I tried contacting the team for the refund and through oyo chat also, there's no option for refund status.
I tried to chat with the team, "I am looking for something else, i have some other concerns, i want to know the status of refund, but there was nothing in particular which would help me at that moment.
the amount i paid is not much but what you people do is nothing less than a harassment. Please improve the communication system. If the customer can't contact you when they need OYO the most, what is the need o[censored]sing this app and becoming a prime member then.

I need the refund in my account as soon as possible.

Regards,
Arvind Swamy.