Oyo Rooms — Oyo Rooms Website Online Booking Fraud

Website:

https//www.oyorooms.com

When you search in Google for hotels in various cities in India, the first site you will get is OyoRooms. They present themselves very professional online and even their call centre. However all that changes when you select a booking and make a payment online.

I made a booking through OyoRooms for Rs1234 via credit card on 3 March 2023 for 3 nights at Oyo Hungers Hotel in Kandari, Gujarat from 6-9 March ( 1st photo below is of the room as advertised on the OyoRooms website - Hungers hotel). So I immediately paid by visa card and printed out the hotel booking confirmation. I was looking forward to the religious yatra to visit the famous Trimandir and Swaminarayan temple nearby.

I arrived on the 6th March at lunchtime at the Hotel after tiring three hours drive. To my shock I was told that at Reception that we do not accept online bookings and that if I wanted to stay there it would cost Rs800 separate cash amount. I contacted OyoRooms and passed the call to the Hotel owner. They work together so I sensed corruption and was told that the online refund would not be possible.

I drove three hours and wasn't feeling well as I have high blood pressure and diabetic. I was in a state of shock at hearing this bad news. It was a new area and I was homeless. I had no choice but to book the room for one night Rs800 as I had no option whatsoever. Then next day I could find alternative accommodation elsewhere ( below photos 2, 3 and 4 are of the actual room at Hungers Hotel).

Photo 2 - I injured my leg as I there was not enough gap between the wall and bed). The bedsheets had bed bugs. Both Parties don't care about senior citizens.

Photo 3 - It was the worst room I have seen. It smelt and there were some insects.

Photo 4 - The bathroom was not up to standard. Tap was not working properly and there were stains on the floor.

As you can see there is maladministration and major misleading advertising of OyoRooms on their website. What you see is not what you get. I'm sure there is a legal law against this.

Based on my evidence and experience, OyoRooms has taken 3 nights amounting to Rs1234 which I did not use as I had no option but to pay Rs800 for the first night to the hotel owner. This is fraud and a scam. They know we are vulnerable and will be homeless if we don't stay there. So both Parties work together on this fraud/scam.

As a senior citizen of Hindustan who just wanted to visit some famous temples there, I had the worst experience of my life. I have tried numerous times speaking to the manager of OyoRooms but they just ignore my requests. I am demanding the full refund of Rs1234 and Rs800 incurred as a result of the fraud/scam.

Jai Hind