[Resolved] Oyo Rooms — oyo rupee deducted but not refunded till yet

[Resolved] Oyo Rooms — oyo rupee deducted but not refunded till yet

A ashwinshetty896 from Delhi, Delhi

HI Team i am having oyo account with you as my concern is my oyo rupee was deducted on 18 Feb 2020 as i had connected to your guest experience team many times but every time they give my 24-48Hrs after every call but till date i dint got sufficient answer from your team either from guest experience manger nor tech team. Hight is that they had closed 27186950 ticket id without resolution so again i have to raise 27285712 yesterday.I here by inform you that i didnt have any bookings on 18th Feb 2020.I dnt know whether your excutives are dnt know differnce between oyo rupee and oyo mony i had called on 5th Mar 2020 for status your so brilliant executive had told me to book hotel and said i will add Rs 300/- oyo rupee but he used my oyo money had again created one more issue. My Last Bookings as Under Capital O 12043 Hotel Konark ID RUNY8714 2.OYO 10650 Hotel Lotus Residency ID GKTN5249(booked on 5th Feb 2020 as i said your executive promised me to add Rs 300/- OYO Rupee as i lost on 18 Feb202) please tell me the reason behind all this problems Was this information helpful? No (0) Yes (0)
Mar 11, 2020 Complaint marked as Resolved No Calls for team no followups form them they make fake promises OYO Rooms customer support has been notified about the posted complaint. Mar 08, 2020 Updated by ashwinshetty896 No Calls Form Your Team Mar 09, 2020 Updated by ashwinshetty896 As expected You had wasted my time and again the tickets been clsoed Ticket ID[protected]/27285712/27248296. As expected your team is closing tickets without giving resolution. This is the way you treat your guest like this ? Mar 10, 2020 Updated by ashwinshetty896 Every time i have to wait for 20-30min instead of tell us to wait you can call back with all information issues didnt solve after 22 Days of report esclaation team didnt response at all. Every timenew time frame given. No One checks Calls are been made or not.Very Bad Customer Support. Apr 02, 2020 Updated by ashwinshetty896 Fraud company never fulfill the commitment i had got email from [protected]@oyorooms.com staying that we had initiate Rs 600/- refund to account but when i called and ask for neft details but then the executive told me that we didnot told you any commitment.
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