Oyo Rooms — oyo shifting my booking without my consent

Address:Ranchi, Jharkhand

I have booked oyo 45246 saffron guest house in ranchi against booking id dciv5764 and yjht6435. After 1 week when i called hotel to check about it. He is not ready to acknowledge my booking and telling oyo will shift me to other property.
I was never informed from oyo about this and my booking is still confirmed on oyo app.
When i am asking oyo to shift me in a better or equivalent hotel in same area they are charging me, as maximum hotels are either booked or increased their prices.
They are ready to shift me in a hotel which is not acceptable to me as hotel does not rating or reviews.

It is not my fault, once the booking is confirmed it is my right on the reservation.
And i should not be shifted to any random property without my consent.

When hotel is booked for family we see many things apart from price, locality, type comfort etc. If shifting is done without consent these factors will not be considered.

Regards
Vijeta
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OYO Rooms customer support has been notified about the posted complaint.
Jul 22, 2019
Updated by Vijeta Gour
There is still no reply
Verified Support
Jul 22, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are sorry for the inconvenience caused. Please allow us time to get the same checked.

Regards
Team OYO
Jul 22, 2019
Updated by Vijeta Gour
Will you please resolve and call back it has been more than a week
[protected]
Aug 03, 2019
Updated by Vijeta Gour
No resolution till now, pathetic service no reliability
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