Address: | Ranchi, Jharkhand |
I have booked oyo 45246 saffron guest house in ranchi against booking id dciv5764 and yjht6435. After 1 week when i called hotel to check about it. He is not ready to acknowledge my booking and telling oyo will shift me to other property.
I was never informed from oyo about this and my booking is still confirmed on oyo app.
When i am asking oyo to shift me in a better or equivalent hotel in same area they are charging me, as maximum hotels are either booked or increased their prices.
They are ready to shift me in a hotel which is not acceptable to me as hotel does not rating or reviews.
It is not my fault, once the booking is confirmed it is my right on the reservation.
And i should not be shifted to any random property without my consent.
When hotel is booked for family we see many things apart from price, locality, type comfort etc. If shifting is done without consent these factors will not be considered.
Regards
Vijeta Was this information helpful? |
Post your Comment