[Resolved] Oyo Rooms — oyo teams not support for my refund amount

kalaimathi sherin

from Nadapuram, Kerala

Address:

Kainatty,, 673122

I will book one room at kochi rock rose via oyo 28588. And the booking id is [protected]. But when i make a call to the hotel rock rose for room confirmation they said oyo booking is not available in this hotel. But the online payment is done. I cant stay there so i need the refund, i ll attach the details.

When i make a call to the oyo customer care they put my call in hold and meanwhile they cut the call. And i will attach the all details do the needful as soon as possible

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Aug 18, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Please give us some time to review your case and we will get back to you soon with an update. Appreciate your patience.

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Comments

Ekanki Agarwal

from Mumbai, Maharashtra

Due to cracks in the wall and rains in the city, the walls of my room are drenched in water. I complained to the supervisor but no response or action taken by him. The water is gradually taking over the entire wall and floor as well, the AC connection is there only. Despite all this, no responsibility taken by the supervisor.

OYO Rooms Customer Care's response, Jul 15, 2019

Verified Support

We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. This isn't the experience we want for our guests. Kindly share the requisite details with us.