[Resolved] Oyo Rooms — oyo tie up from hotel is cancelled

Hemant Bindra

from Delhi, Delhi

Address:

Mansrover Garden, Mansrover Garden, New Delhi, Delhi, 110015

I am hemant bindra. I book 2 rooms at oyo 7547 hotel burans residency dhanualti on 16th may 2019 for check in 12th june check out 13th june 2019.
By chance i called burans residency directly they says our tie up from oyo is cancelled now your booking is not valid i made full payment to oyo. I called oyo customer care they says before your check in we made our tie up with hotel burans residency dhanualti.
What should i do please gave me full insurance that before i check your tie up from hotel is done or convert my 2 rooms to another property.
Hemant
[protected]
[protected]

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Jul 5, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

May 31, 2019

Updated by Hemant Bindra Please Resolved my As Earliest as possible i am going on holidays with my family and small kids
Oyo Trying to make foul to customers. If you're tie up From hotel burans Residency Dhanualti is cancelled on 15 th may 2019.
Why take full payment on 16th may 2019

If you do like this no one book through oyo
Hemant
[protected]
[protected]

Verified Support

Jun 03, 2019

OYO Rooms Customer Care's response Dear Guest, We really apologize for the inconvenience caused to you. Our relevant team will connect with you soon.

Regards
Team OYO

Verified Support

Jun 03, 2019

OYO Rooms Customer Care's response Hello Guest,

Our team attended the concern diligently and the needful has been communicated to you. We assure you such instances will not take place again. let us know fo any other assistance. ~ku

Regards,
Team OYO