[Resolved]  Oyo Rooms — oyo total holidays

Recently i have completed my tour on thailand with total oyo holidays booking id - dito0657. I was waiting for feed back call from oyo, but till two three weeks after completion no such incident happened. There may not be the tradition in total oyo holidays to get feedback or support from costumers after full payment. Still being costumer i feel need to convey total oyo holidays about their success. After mailing the details of errors the oyo was giving me just missed calls. After messaging the oyo on tweeter one call came and just apologize and cut the phone. Just like kid.

Few points i want to share with
Oyo could not calculate exact payment and busy in telling just of outstanding even after full payment instead of giving final iternary.
No such iternary is officially mailed and confirmed by oyo.
Before start due to change in flight schedule i have requested for early check in but none of total oyo holidays taken care and spoiled our very first day.
Inclusion of all the transfers are also not considered even with requests.
Seller/tour managers in thailand are time machines and never heard, assisted and privileged even in small issues.
Full day coral island tour ended on 1400 hrs. And dose not include any activities only transfers.
Both of the hotels provided are not convenient any way especialy for indian tourists & food is not available nearby.
Due to inconvenient hotel locations we can not move in city easily during spare time and have to be in hotels only.
Sri racha tiger zoo transfer is only for 0430 hrs. Including lunch, transfer and attractions which not possible to complete.
Same thing happened during safari world and marine park. We can not enjoy all the attractions and shows in both the park and returned with incomplete enjoyments.
We have to leave the locations before completion of all the shows/attractions.
On last day no pick arrived for airport transfer. No such call from any person was done to remind or pick up us. We made our own arrangements.

Total oyo holidays has not taken seriously while preparation of itinerary, never suggested the attractions which are essential as well as must.
Also total oyo holidays is not serious about issues raised before departure even after reminded and called several times.
Till date oyo app has no registration of my booking online & is of no use.
Oyo official account on whats app is none o[censored]se since showing that 'you don't have any bookings' even after automatic generation.

After all my opinion is that i should not have go with such inexperienced and in-serious total oyo holidays.
Also i never suggest total oyo holidays to anybody. Because it is not a nearby destinations to travel frequently within short period and not to return with such bad feelings.

Conclusion is that total oyo holidays never serious for costumers but payment only. Total oyo holidays may waste valuable time, money and family time before and during tour. Total oyo holidays is not convergent with international holidays to operate but to take away tour enjoyments of families.
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Jan 3, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2019
OYO Rooms Customer Care's response
Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Thankyou for sharing your booking details, our concerned team will get in touch with you soon.

Regards,
Team OYO
Complaint comments 

Comments

we regret the inconvenience caused to you
is only solution with them and nothing else.
Does it get back my time, money, expenses.

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