[Resolved]  Oyo Rooms — oyo townhouse 062 cyber city is a sham

Address:C5/5 First Floor, Grand vasant, New Delhi, Delhi

On nov 21 when we arrived at oyo my daughter and we parents were given rooms on different floor. Incidentally there was a representative of oyo on the day who resolved this issue by allocating rooms next to each other. This happened in spite of the fact the manager had been given the request by rahul months in advance about the location of his various guests. The manager had not even seen the list. Even if he had, as rahul mentioned in his review, the manager operating out of tablet with very little knowledge of technology (Impression i got) would not have done any better
One of the requirements of oyo is to provide clean rooms with clean bathroom. We had to clean the bathroom floor with some toilet paper after the person had mopped the floor with a dirty mop. The shower still has muck stuck in the corner of the shower floor. Management does not have proper staff nor proper cleaning equipment/material to clean.
Cleanliness - oyo’s major theme can hardly be met by this oyo as dirty plates and cups were left for days on end
This oyo is hardly in cybercity gurgoan though it is falsely advertised as oyo townhouse 062 cyber city. It is next to a construction site and is 4 km from cybercity gurgoan
This oyo should not boast of providing breakfast as part of the accommodation as it does not have a kitchen next to the dining area nor a caterer. Just to add to this serious recommendation, let me inform you that on nov 22 when we asked for omelette, management told us that all eggs have been boiled so omelette can not be provided. On an another occasion when we asked for tea, we got masala chai with burnt milk which could not be drunk. Like john cleese of the faulty towers, the management was running with their tails between their legs to get bread to provide us toast which got burnt so we had none.
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Jan 6, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2019
OYO Rooms Customer Care's response
Hi Guest,

This is not the experience that we would want for any of our guests. Please share with us your booking ID over a direct message so that we can look into this and assist you accordingly.

Regards,
Team OYO
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