[Resolved] Oyo Rooms — oyo, travel inn - dharwad, karnataka

Tejas123#

from Bengaluru, Karnataka

Address:

560003

Whomsoever this may concern,

We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
How can you cancel at last moment when the purpose of booking a room was for the marriage events. I am not sure are these rooms has been assigned to some other customer for more money.
Is this how you treat your customers? I am raising a complaint with department of consumer affairs and district consumer dispute redressal forum against you guys.
Oyo, travel inn, go ibibo, whomsoever responsible will be escalated.
Will be taking legal procedures if not satisfactory.
Contact numbers o[censored]s

Tejas - [protected]

Thanks
Tejas

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May 26, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

OYO Rooms Customer Care's response We are tremendously sorry for your dispiriting experience.We are getting this checked.

Verified Support

Apr 21, 2019

OYO Rooms Customer Care's response We believe our relevant team contacted and communicated the needful resolution. We assure you a hassle-free stay in the future. Feel free to let us know if you need any further assistance.
Regards
Team OYO