[Resolved]  Oyo Rooms — oyo trip spoiler

#oyo # trip spoiler #cheater #fraud # don’t book oyo if you want to enjoy your trip

I had planned a weekend trip to mysore on 3rd and 4th august 2019 with my friends. I had booked 2 rooms from oyo at oyo 35609 royal garden brindavan resort. The photos on oyo app were extremely good and satisfying. The property was in a good location and had all the amenities as per the photos.

We reached at the above mentioned property on 3rd august around 2pm from bangalore. The property manager told us that we don’t accept booking from oyo anymore. The property manger has told oyo to delist the property from oyo app since may 2019. The property manager even told us that oyo has not paid amount worth rs 6 lakh to them and hence we are not accepting any bookings. We called oyo customer care and they were as usual busy.

Oyo customer care number is so busy that the call connected after 45 minutes. At first oyo guest experience manager anisha debnath tried to shift to another property oyo 10865 heritage shelter’s resort. On phone she mentioned that you will not have to pay any single penny at the new property as this is oyo issue. She mailed us the new property details, but i was shocked to see the amount to be paid at the hotel in the mail. This was a cheating by oyo as there was a difference between what was promised verbally and what was given in written.

We again called oyo customer care and again a wait of frustrating half an hour to connect the call. This time guest experience manager manish agarwal. We asked him why there is an amount to be paid in the email as this is a mistake by oyo, he said oyo will pay the amount in 10 min and there will be no issues. To be on safer side we asked him to email this. He emailed us that you will not be paying any single penny.

We reached oyo10865 heritage shelter’s resort. It was again a frustration for us. This time the property manager told us that oyo has not paid as per the property’s current tariff. We again called oyo customer care. We realized this time that we are calling oyo customer harassment number and not oyo customer care. The property manager and oyo customer care had lot of arguments. Oyo customer care this time played a nonsense trick and said that we have done our best but property manager is not listening. After lot of arguments with them they finally accepted to shift us again to a new oyo property.

This time it was oyo 19926 sbr residence. We were so tired this time that we accepted to spend one night. This property had 4.5 star rating on oyo app (I will explain the reason behind this in my description below). The rooms were dirty. The linens were not washed from years and years. Towels were smelling badly. Wash basins were not having water. Plates and spoons which were given had oil layers on them. We had to wash them on our own. Air condition was pathetic.

We had expected swimming pool and clean and spacious rooms as per the photos of our initial booking but we got a hell experience from oyo.

At the checkout time, i went to inform the property manager. He asked us to show us the oyo app. We thought, may be he needs a booking id. The property manager literally snatched the mobile from me and rated our stay as 5 star rating. After doing so he gave me the mobile and rudely said us to leave. This is the pathetic behavior of oyo manager.

I have filled complaint against the manager to oyo customer care but they are not responsive about it.