[Resolved] Oyo Rooms — Paid twice for single booking

Nitish anju

Apr 15, 2022

Address:

Gurgaon

Some technical error rest payment of ₹ 2366 rs deducted from my bank twice. Here are my booing details.
Booking id: Q7F07209
Venue: Hotel green view palace, sector 62, noida.
Booked on: 01/04/2022
Check in date: 03/04/2022
Check out date: 07/04/2022
Advance payment amount: ₹1274
Advanve payment UTR number[protected]
Rest payment- ₹2366
Rest payment UTR number[protected]

I PAID TWICE FOR ₹ 2366 & the 2nd amount deducted has not been refunded to me yet, here are details of double transaction made to oyo.
Transaction amount: 2366
UTR number:[protected]

Kindly refund my amount of rs 2366 with UTR number[protected] as soon as possible.

Regards
Nitish aggarwal
[protected], [protected]

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Apr 20, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

OYO Rooms Customer Care's response Hello Nitish,

We would like to acknowledge that we have received your request, we will be reviewing your concern and will get back to you soon with an update.

Thanks & Regards
TEAM OYO

Verified Support

Apr 16, 2022

OYO Rooms Customer Care's response Hi, as checked, we have addressed the concern. For any support in the future, please contact us, and we will be happy to assist. ~Team OYO

Apr 19, 2022

Updated by Nitish anju Oyo has reached out to me and has initiated the refund. Waiting for the amount to be credited to my bank.

Verified Support

Apr 20, 2022

OYO Rooms Customer Care's response Hi

As we have checked your refund was processed on 16/04/2022 and it takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us.

Thanks & Regards
TEAM OYO

Apr 20, 2022

Updated by Nitish anju Refund initiated...thanks

Verified Support

Apr 22, 2022

OYO Rooms Customer Care's response Hi,

Thank you for your valuable feedback. We thank you for choosing OYO and would love to host you again.

Thanks
TEAM OYO