[Resolved]  Oyo Rooms — paid two time for single stay

Address:

655 VPO, Kishengarh, Chandigarh, 160101, Chandigarh, Punjab, 160101

I booked a room online from oyo rooms website at oyo 4891 palm house chandigarh for 790 for 29th feb 2019 and my booking id is hszy6014 while booking at the website the facilities shown was tv, geyser clean room, etc. But when i visited the place the room was on 5th floor and stinking cause of wall dampness and no tv no geyser was available even though lift wasn't working for 5th floor when i asked for another room they said only this room is available and when said him that i will pay extra he said they have rooms available at ground floor but that doesn't belong to oyo and suggested me to cancel the booking and pay in cash for the room. I cancelled the booking and didn't get any refund for the amount when i coordinated with oyo team and updated about this all they confirmed with the property owner that did you took any cash but he denied as it was his personal income, oyo team refused to return the booking amount as they said property owner is denying that he took any cash whereas i paid the cash and took images also and took cash receipt also for the same from the property owner for amount paid.