Oyo Rooms — Pathetic booking service

Address:

Oyo room, gurgaon

Dear Team,

We were local booking guest booked for 5th oct'2021 and check out date was today 6th. However, due to blunder negligence of oyo customer care booking executive I did not get check in on hotel.

Issue: I called customer care they suggested rooms in colaba side after all discount of Rs 1000/- booking id: HMB13674 and they said make payment online I did payment online through credit card and after booking I visited to property suncity but after visit to property suncity the manager of this hotel said as per our policy we dont accept Unmarried couple with local I'd. Wherein while booking this was not informed and when I clearly mentioned is it available customer care executive said yes you can visit and have a happy stay.

When I did not got check in in suncity hotel I called to customer service team and they transferred the call to escalation department, which is not pathetic but it is thadclasss employee in escalation team the oyo has.. this people after listening concern the said will speak hotel for that can I place call on hold? I said ok they placed for 10min continue they kept hold and after hold none of executive come back and they disconnect call. when I spoken on chat they called and given 3 days TAT they are in mistake then why this people need so much of time for investigation? Wherein I never asked for refund I said more then 10 employee from escalation that i[censored] cannot refund that's fine please shift my hotel to some where there is local I'd couple are allowed. But nor that nor this and later without solution I am lying now just keeping on following with this stupid people.

Issue 2) Aftee this first experience I thought that's fine once the issue happen again never happens so called again oyo customer care and clear said to that customer care executive girl that I have been just gone through with such senerio and issue with first so please give me booking where local I'd unmarried couple are allowed, so wat she said is I am giving u booking in low range at hotel asma booking id: B2SA8540. Here this call I clearly confirm afrontly and made payment again online of rs 1000/- and done with booking.

After this booking I direct went from suncity to
Hotel asma.. again after visit this people said we do not accept local I'd as yesterday only we got fine of 12500/- and also then there both when I was there I spoken with oyo given then call and they spoken clearly said oyo customer care executive and stupid escalation team who made me harrassed and forced nd make feel like die.. given 3 days TAT.

Kolkata escalation team it was majorily call was landed and I bass them with bad words afrontly saying because my money taken by them and no instant resolution received like shift the hotel or refund. Wherein in my senerio it should be instant and or in a one or 2hour time maximum.

The all above story was really painful because it was big deal booking and my partner was profession needed to take classes 4pm but messup...

I needed the solution immediately now and whosoever from escalation where giving repeated TAT to me and made me harrassed and also who was taken the booking should be suspended because they harrassed made me bear alot and I am in loss with no patience.. because I was bearing not 1 2 hours it became 24hours and lastly I booked 4am one room taking advance from my friend and consumer I just request to scew badly oyo because they made name in market now they thinking now my name is done no need of service.

Kindly looking after this consumer team and also customer viewing my complaint please until resolution I mentioned dont book.