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[Resolved]  Oyo Rooms — pathetic customer experience

Hi.

Good afternoon.
I am extremely sorry that i am having to write to you. But this is after being stranded for 3 hours with any support from your customer support team.
To give you a background we had a booking with sea shore resort in goa from 3rd to 5th may from registered mobile number - [protected]. We were not happy with the resort so we called the customer care and he shifted us to hotel flora residency. We were not allowed to check in because we were 2males and 1 female.
If this is the policy that is that is followed
1) then we shouldn't have been allowed to check in to sea shore hotel and allowed to spend the night there.
2) we shouldn't have been shifted to hotel flora which has a policy of its own.
3) somewhere in the website it should be mentioned that oyo and hotel policy might be different and check in would be based on the hotel policy.

We have been speaking to a number of of customer executives, vinod, shilpa, fawad, rakesh, karan, fahim and many more. Nobody has been able to give a solution.

This is extremely dissapointing and not expected from oyo. I have travelled a lot but have never had such bad customer experience ever.

I had no other option but to escalate this to you.

Kindly look into this

Regards
Pallavi
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Complaint marked as Resolved Jun 14, 2019

Complaint Status


[May 04, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response May 04, 2019 Hi, sorry for the inconvenience caused. Kindly give us some time to get it checked. ~Dk
Verified Support
OYO Rooms Customer Care's response May 05, 2019 Please share your Booking ID so our team would assist you.
Verified Support
OYO Rooms Customer Care's response May 07, 2019 We understand that no apology would be adequate to cover up the inconvenience caused to you. Our team tried to connect with you but we were unable to reach out to you.We would like to inform you that as per the policy 2 male and one female guest are restricted for the same. Please refer our policy https://www.oyorooms.com/guest-policy. Do reach out to us for any other assistance in future. ~ku

Regards,
Team OYO.
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    OYO Rooms
    Customer Care Service
    Customer satisfaction rating
    79%
    Complaints
    4033
    Pending
    361
    Resolved
    3075
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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