[Resolved]  Oyo Rooms — pathetic customer experience

Hi.

Good afternoon.
I am extremely sorry that i am having to write to you. But this is after being stranded for 3 hours with any support from your customer support team.
To give you a background we had a booking with sea shore resort in goa from 3rd to 5th may from registered mobile number - [protected]. We were not happy with the resort so we called the customer care and he shifted us to hotel flora residency. We were not allowed to check in because we were 2males and 1 female.
If this is the policy that is that is followed
1) then we shouldn't have been allowed to check in to sea shore hotel and allowed to spend the night there.
2) we shouldn't have been shifted to hotel flora which has a policy of its own.
3) somewhere in the website it should be mentioned that oyo and hotel policy might be different and check in would be based on the hotel policy.

We have been speaking to a number of of customer executives, vinod, shilpa, fawad, rakesh, karan, fahim and many more. Nobody has been able to give a solution.

This is extremely dissapointing and not expected from oyo. I have travelled a lot but have never had such bad customer experience ever.

I had no other option but to escalate this to you.

Kindly look into this

Regards
Pallavi