[Resolved]  Oyo Rooms — pathetic hotel to stay

Dear team,

This is really not to demotivate ur team at silvers key executive stay 24890 however to improve the service, quality and product this may help you.
I know i have chosen only 1000 bucks room to stay. But that doesn't mean you guys offer -
@no soap in bathroom.
@stinky floors with lot o[censored]sed plates, left over foods all around.
@washroom not cleaned at all.
@rusty shower gel containers lid.
@asked for a bottle of water did not come.
@dirty bed cover.
@dirty dustbin

I request please upgrade your product.
Or else move this unit out o[censored]r list.
Very much filthy place as well as its products r of pathetic quality.
+5 photos
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Oct 2, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2019
OYO Rooms Customer Care's response
We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.
Verified Support
Aug 30, 2019
OYO Rooms Customer Care's response
We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you!

Regards,
Team OYO
Complaint comments 

Comments

I have booked two rooms for two days @ Oyo 19162 Narayan nagar. Pune . They have given room number 205 and 206. Both rooms are cigerate smoke smell and in 205 it is intolerable. I have requested the authority to change rooms but nothing happened. Disappointed with oyo
OYO Rooms Customer Care's response, Aug 23, 2019
Verified Support
We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.

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