Oyo Rooms — pathetic service from oyo

PKG-WFCH7945
Happy new year gift from oyo
We had booked a 4 Days 3 Nights package for Goa from January 1, 2019-January 4, 2019 with OYO. It was a package for three: me, my husband and our 4 year old son. This was the first time we availed service from OYO and unfortunately we were highly disappointed with their service.
We had done the booking much in advance to avoid any last minute change. However after the finalization of the tour, suddenly we were told that due to New year’s celebration from 31st December 12am to -1st Jan -- 12pm would be a black-out day and there would be no car available in Goa. As per our schedule we were about to reach Goa at 7 o’clock in the morning of Jan 1. For 2 months we were in confusion whether we would be provided the car or not. Finally they confirmed a few days before our journey that the car was arranged. But on reaching Goa we were surprised to find plenty of taxis were available, no black-out day, no shortage of cars. We were totally misguided by the OYO staff.
But this was just the beginning of our ordeal. We had finalized our hotel “Olivia Resorts” after seeing its pictures and reviews. When we reached our hotel in Goa, we were surprised to see that the particular hotel was not booked for us. After calling OYO they informed us that they had changed our hotel at the last minute which they never really bothered to inform us. The car which dropped us at hotel “Olivia Resorts”, had already left. No one could help us to find the new hotel. OYO did not provide us any other car. OYO Customer Care is horrible, they continuously forwarded the call from one to another person but no one could come up with a solution.. Almost for 3 hours along with our 4 year old son and luggage we were left stranded on the roads of Goa. Finally Mr. Ranjit from Baga Villa Bomfin personally helped us and sent a man with a scooty to take us to their hotel.
The tour coordinator Mr. Amay was also not aware of the change of hotel. As the driver had dropped us at Olivia Resorts on the 1st day, he sent driver to the same hotel also on the next day. The service was pathetic and there was no coordination among the staffs. None had the correct information.
We also had booked for a daytrip to Dudhsagar Falls. OYO had offered us the package without having proper information about the place. For Dudhsagar falls, one jeep has to be taken from the forest dept. with life jackets and entry fees, total cost 590 per head. But before reaching there we didn’t have any information about that. They had told us that their (OYO) car would take us inside the forest. Moreover they failed to inform us that pre-booking could be done online.
Over all it has been a disastrous experience from our end with OYO. Mohd Danish-the relationship manager could only offer us a mere “Sorry” for all the problems that we had with OYO. His sheer lack of professionalism is completely unacceptable.
And last but not the least OYO should be more cautious about the drivers they are providing. One of the Goa drivers Manjunath was very rude and non-cooperative. He behaved very rudely with us and forced us to give him extra money for snacks and lunch.
After facing so much harassment on our very first trip with OYO we will definitely not going to avail their service in future, also I would highly discourage others also to avail their service. OYO is an unprofessional company which can ruin one’s vacation, it’s better we avoid them.