[Resolved]  Oyo Rooms — Pathetic Service Maniram Palace

Address:Agra, Uttar Pradesh

Hi Team, This is regarding one of your hotel- Mani Ram Palace, Fatehabad Road, Agra booking from 4th Sep to 7th Sep 2015. There are so many bad experiences I had during these days for which I will never come to this hotel nor even will prefer, such a disguisting facilities and quality of things used- 1. The moment I entered the Hotel corridor, it had bad smell all around and a bit in the room as well. 2. I ordered food which was very oily, not upto the standard and they served it open, was not coverd. 3.The water container and tea container we dirty. 4. Bathroom was not good- Bucket was there. I have never seen bucket in any hotel instead of bathtub, which was very very dirty. ComMod was dirty, towels were quite old and it seemed its been used on daily basis by someone. smeel was there. 5. TV remote was not working. 6. Key given was not working properly in the socket. 7. The plugs given were not working. 8.No scene was there reagrding hot water. 9. Eggs were ordered had hairs stuck on them and was not very clean. 10. They gave me wrong information for check out, told me u can check out till 1:00, then they said 800 will be chared for late chekc out. 11.Yhe staffs had very less knowledge.They dont ever know what is'Cab'. 12. the hotel is linked to OYO but they do not have proper knowlege of OYO.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Oct 13, 2015
OYO Rooms Customer Care's response
Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information