[Resolved] Oyo Rooms — Pathetic service provided by oyo room

abhis65

from Bengaluru, Karnataka

Address:

560090

My Booking Id is ICBP8453 in Hotel La Fontana from 25th Dec to 27th Dec Please find below the points - 1. Hotel La Fontana staff asking for Original Id proof to be submitted to them. Upon asking they said this is how in goa. This was never conveyed to me via OYO room customer care 2. No WIFI in Room as indicated while booking 3. No Parking facility as indicated while booking 4. AC not working 5. No mini Fidge in room as indicated while booking Paid Rs. 7698 for this pathetic service. Not sure if OYO will refund the money or what. first time used the service and will recommend evry one don't use it.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO