[Resolved]  Oyo Rooms — pathetic services and no refund for compensation received as committed

Address:

Vaishali Nagar, Nagpur, Maharashtra, 440017

This is to inform you that I have booked 2 room for 1 night in OYO Hotel Vedant 29883 for 10th July 19, I got 3 times confirmation for booking via I'd YIOM2589 and full amount was paid at the time of online booking.

While check in on 10 July 19 at Hotel Vedant @12 noon hotel manager refuge to give us room on this booking AMT i.e. 807/- as season has started, you have to pay extra amount for that room around 1800/- for 1 room for a day.

I called 4 times to Guest Service Managers (2 Female & 2 Male Manager) they hold my call everytime half and hours and saying sorry you have to shift in other hotel we will arrange the same but after 3-4 hours didn't get any response...

My 2 year children and family waiting outside the Hotel around 3-4 hours bcz of your pathetic service..

There were 5 rooms available in same Vedant Hotel but not ready to give and asking to pay 1800/- for per room due to tariff are gone high...

In between finally we connected with Mr. Sahil he told me that you have to book another hotel we will reimburse per room 1000/- sub to invoice..

We had started searching rooms in another hotels at Chikhaldara place but due to higher demand not able to find a availability of rooms in any hotels hence again went to Vedant Hotel and urge for give us room as almost evening time has come..

After so many requests Finally the Hotel Manager has ready to give a single room @ 1250/- hence we had booked 2 rooms and paid 2500/-(invoice copy is attached)

We have face many problems while staying at OYO property at Shahapur, Chikhaldar.
There is no sympathy for customer and pathetic services