Oyo Rooms — Pathetic Services

Address:	New Delhi, Delhi, 110005
Website:	Oyo

Hi, this is Priyanka, I booked a room for 15-16 Oct 2016 for my official trip to New Delhi.
I booked 2 hotels, one was Saraswati Marg Karol Bagh anf second was Hotel White House ( I did 2 hotela for avoiding any chaos which oyo staf[censored]sually create, i did for my safe side).
First of all, i visited Saraswati Marg at 11 AM, they cancelled my booking because I was with male. Seriously? Is this the way you people welcome tourists? I mean if you people have any issue with unmarried colleague coming together and staying in a single room then you people should mention those things in your terms and conditions atleast i would have coordinated with my HR prior coming to this place.
When this got over, i went to second hotel ( thankgod i booked two), hotel was good and staff was also. But room was horrible, no network at all.
Things were fine, then at 9PM manager called us and said your booking has been cancelled by oyo team because they weren't able to contact you. He asked us to coordinate with them once.
I did and some Lalit was there and he said booking is cancelled because i wasn't reachable. I mean wtf, your room don't have network, you people don't coordinate first with customers and cancel booking aa per your requirements and moreover when i came at room prior my check in and provided all amount then why didn't you coordinate with hotel manager first and at 9PM you people woke up and checked that I hadn't paid amount and cancelled booking.

And he asked me to pay 1700 for single room in case of rebooking. I cancelled it and asked manager to provide me room there it at same amount which i had paid already. He agreed and finally i slept peacefully.

PATHETIC EXPERIENCE, WON'T GO FOR YOU PEOPLE EVER.

Thanks!!