Oyo Rooms — Payment already done but the hotel personnel is asking for extra charges

Oyo Rooms — Payment already done but the hotel personnel is asking for extra charges

M MonuR Mar 18, 2023 Mar 20, 2023 This thread was updated on Mar 20, 2023

We have booked a hotel room under OYO Booking Id: P7TD5924 We have done the payment as well before hand through UPI. Later contacted the hotel team to get it confirmed on their side. We got to know that we need to pay extra to avail the room. We already told them that we have paid the amount to OYO. But the hotel ppl didn't listen and told us that we can book another hotel and cancel this. After so much o[censored]ps and downs I got this hotel on OYO and later I get to hear this. Kindly please help and support us on this matter asap Or please refund the the amount paid to you earlier on this booking. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Mar 20, 2023

Verified Support

Hi Monu, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~ Team Oyo

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Mar 20, 2023

Verified Support

Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

Team OYO