[Resolved] Oyo Rooms — Payment deducted but booking not completed

[Resolved] Oyo Rooms — Payment deducted but booking not completed

R rajmohd safi Dec 27, 2021 Dec 29, 2021 This thread was updated on Dec 29, 2021

I have tried booking the OYO and made a payment of 945 using phonePe App but booking not completed, again I tried and it deducted the amount of 906 again towards the Booking ID JFLB8821, I need the refund back of 945 for which no booking ID generated. +1 photos Was this information helpful? No (0) Yes (0)
Dec 30, 2021 Complaint marked as Resolved Received the refund today, I guess they tried calling me but unable to reach and processed the refund. OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 27, 2021 OYO Rooms Customer Care's response Hello Raj, We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest. Thanks & Regards TEAM OYO Dec 27, 2021 Updated by rajmohd safi Hi, I had a check in today and said I have two rooms booked which is not and made me cancel one of the booking. The booking ID which is cancelled for the same hotel ZUGY8382, I have a check in with the booking ID JFLB8821. I need the full refund as that payment was not success and goot it bookked twice. Verified Support Dec 28, 2021 OYO Rooms Customer Care's response Hello, We tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest. Thanks & Regards TEAM OYO Verified Support Dec 29, 2021 OYO Rooms Customer Care's response Hello, We tried contacting you multiple times but the attempt was unsuccessful. However, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance. Thanks & Regards TEAM OYO
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