[Resolved] Oyo Rooms — Payment deducted but booking not showing in OYO mobile app

[Resolved] Oyo Rooms — Payment deducted but booking not showing in OYO mobile app

S sakthimahesh97 Aug 7, 2021 Aug 5, 2022 This thread was updated on Aug 5, 2022

Hi, I have made a payment of Rs. 5629 to oyorooms.[protected]@axisbank on 06-08-21. The UPI transaction reference number is[protected]. But booking not showing in mobile app. Please help me in refunding the amount at earliest. +2 photos Was this information helpful? No (0) Yes (1)
Aug 14, 2021 Complaint marked as Resolved even if it took time oyo managed to atleast refund my money. Thanks! OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 08, 2021 OYO Rooms Customer Care's response Hi, we at OYO are here for you. Please share your registered contact details so that we can get in touch with you at the earliest. Team OYO Aug 08, 2021 Updated by sakthimahesh97 My registered mobile number is [protected]. Aug 10, 2021 Updated by sakthimahesh97 Team OYO, Is there any update? I didn't receive a call yet from you people. Please do resolve my issue at the earliest. Verified Support Aug 10, 2021 OYO Rooms Customer Care's response Hi, we have raised your concern with the right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you. Team OYO Verified Support Aug 10, 2021 OYO Rooms Customer Care's response Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance. Team OYO Aug 10, 2021 Updated by sakthimahesh97 There is no resolution yet. The oyo team asked me to contact my bank regarding the transaction and I was informed the payment was successful to oyorooms.[protected]@axisbank. Please check from your regarding the transaction. Aug 12, 2021 Updated by sakthimahesh97 To the OYO Team, I need a documented confirmation from you stating the non-receipt of fund from your end. Please provide me with the above mentioned document at the earliest. Verified Support Aug 13, 2021 OYO Rooms Customer Care's response Hi, we are sorry for the inconvenience caused. We believe our team has already connected with you with a resolution and has done the needful. Do let us know for further assistance. Team OYO
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Comments

Divyanshu Bisht

May 11, 2022

Seeking for refund of Rs 1810; I paid via Oyo through Paytm at 07:35 am on 11th of May but no booking id was generated, looking forward to go for another booking but hopefully it won't happen again. Kindly contact me ASAP booking done via registered no. [protected].

OYO Rooms Customer Care's response, May 12, 2022

Verified Support

Hi Divyanshu, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest. Please be assured that the raised concern will be resolved at the earliest. ~Team OYO

Abhisekh05589

from Sambalpur, Odisha

Jul 30, 2022

I have made a payment of Rs- 931 from oyo app to book the hotel indra bhawan code is - 43309 but my booking status is not showing in the app and customer Care representative saying that there is no booking from my number

Shiv tiwari001

Aug 5, 2022

Hello Oyo team,
I made payment from phone pay yesterday on the date 04/08/2022 of Rs 587 to the Oyo app but No booking is showing on the OYO app I also contact customer care but they said we have not any status of payment.
Here below I mention the screenshot that payment is already deducted to Oyo.