OYO Rooms Complaints & Reviews

Hi Team,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: We (me with my husband) checked in our OYO (OYO Collection O 129 Sector 30, Gurugram) in afternoon. We went for dinner and outing in the evening and came back at around 11:15 PM. When we reached there the main gate was closed and no security guard was present. We kept on knocking the main gate and shouting and tried to find options for entering but we couldn't succeed. We called OYO Support (+91 [protected]) multiple times and spoke to several CCEs but no one was able to contact the hotel we booked and we didn't get any support from so called 'OYO 24*7 Support'. After sometime we managed to find the Oyo Manager's (Ashok Kumar) number (from the security guard of adjacent hotel) and tried to contact him. We called him endlessly but he didn't pick the call. Then somehow we manage to find the property builder's number and we were fortunate enough that he responded to our call and asked us to wait there and he will talk to the property owner and will send his workers who will enter the building and will try to open the gate from inside. We were standing outside OYO at late night for about couple of hours in an unknown city with no help, I repeat ABSOLUTELY NO HELP from OYO support.

After around two hours Ashok came and opened the gate and then the real ordeal started. He was drunk and started misbehaving and using abusive language. He even denied the entry and asked us to stay out and look for another hotel. When we told him that we have already paid for the booking and our luggage is inside, he said "OYO ko paisa diya hai mujhe nahi, OYO se baat kro and kahin aur jao" then when we tried to persuade him further he said "Ruko lathh (stick) laata hu" these were his actual words. After hearing these words we were stunned and was sure that he's drunk and there's no point in talking to him. We called Gurugram police and thankfully they were responsible enough to understand the situation. When police spoke to Ashok then we manage to enter our room. Kindly note that this all was happening late at night at around 02:00 AM.

We also got to know from adjacent hotel receptionist that such cases are happening from last one month. Even 2 people who were suppose to check in at late night returned in front o[censored]s.

We have recorded our ordeal but before posting it on social media and asking questions there we would like to take our complaint through proper channel.

If we have to call the police to enter the building then I expect that one can understand how horrible the situation was.

It occurred on: 23/07/2021

If the manager himself is a drunkard and this was his behavior then I am not sure what to expect from his staff. We want the strictest disciplinary action possible to be taken against Ashok Kumar and need an update on what action has been taken against him.

To start with we are registering our complain through the proper channel but if it's not addressed here and appropriate action is not taken against him we are going to take it to social media. Idea is not to disgrace OYO but everyone should be aware of such manager and the safety concerns before booking in this OYO. We are already planning to lodge a police complaint against him.

I am attaching the screenshot of mine and my husband's call history, it has the details of calls we made to OYO support, Hotel, Ashok Kumar, Gurugram Police.

Awaiting a prompt resolution and update on this.

No Towels, tv is not working, untidy bath rooms, stained bed cover, intercom phone not working. No complementary water. Not even responsiveness.

I booked a hotel in medan on 8 - 11 August named 1522 anugerah residence. I did payment using OVO, after the payment it showed that approval is pending and later it did not show up in bookings. Thanks

Hi,

I have made a payment of Rs. 5629 to oyorooms.[protected]@axisbank on 06-08-21. The UPI transaction reference number is[protected]. But booking not showing in mobile app.

Please help me in refunding the amount at earliest....

Hi,

I have made a booking on 6th August 2021 on OYO app through Paytm UPI.
The duration of the booking was from 8Aug to 15Aug.
An amount of Rs.5629 has been deducted from my bank account but in the app no booking is showing for the mentioned duration above.

The UPI transaction reference number is[protected].
I have attached the required screenshots of the payment. Please do help me at the earliest in refunding the amount or confirming the booking for the above mentioned duration.

Regards
Sakthi Mahesh N

I have paid rs.1912 through phonepe to oyo app on 03.08.2021 to book hotel in Delhi. My money got deducted but booking not confirmed by oyo app. On calling customer care they told me to do the booking again by paying and previous payment will be refunded.

But i haven't recieved the payment yet, it's an double payment with booking ID Z4NQ4446.I have called customer care of oyo daily but there is no proper response from consumer care.

Please refund the money back which i payed earlier for which the booking hasn't been done

Yesterday (5th August 2021) I make a booking for 1 room dated for 6th to 7th August but while I was paying through phonepe the payment deducted twice
And I got 2 msg for deduction. And checked my bank details there also the payment deducted twice.
Booking ID is PS170107
Mobile no. Register through which I made booking is [protected]
I tried calling Oyo customer support but no professional response from them, they kept me on hold and after some time the just cut the call. Very irresponsible behaviour.

Then I cancelled the booking thinking that both the payment should get revert back. But still till day I have not got my payment back.

Try to resolve this issue and get me my money back.

I booked the property with (BOOKING ID: XUO35481) at around 3 PM on 01/08/2021 and paid the money online as there was no option of Cash Payment. At first when I reached the hotel, the hotel was completely different from what shown on the app. Secondly, was denied for check in, giving the reason that Rooms are full. The person sitting at the reception said they didn't have any rooms available. I said, I have already paid online, then he was...

Kindly refund the amount as the hotel was not booked through oyo app and the money got deducted.
Details

Mobile Number [protected]
I'd - [protected]@gmail.com

Please check

Your assistant is saying that Mention information on Google is wrong, Right information is on the application itself.
Your assistant is neither refunding my amount nor booking with that amount.
I wanted to modify my booking but it got canceled because it had 1 adult I wanted room for 2 adults.
Your assistant is saying that I will do it again in booking but you will have to pay the amount again.
& The Most Important you Executives are not replying on time

I got check in denial from OYO
I complained about the same on the same say but oyo refused to refund my money.
And also not giving me copy of GST invoice.

Booking ID: VZRN6250
Booking date n time: AUG 3rd 2021, 12:06am

At 12:02am Aug 3rd, i've made a booking of hotel room in Capital O 22922 Hotel Siddartha Grand, from oyo site. Even though i mentioned dates from Aug3rd to Aug 4th. after payment it showed up as booked for aug 2nd to aug3rd . (which is a previouds day), I immediately cancelled booking and asked for a refund. now, they are saying we can refund for it.
and i'm sharing screenshots of the same below.

I booked the property early morning and paid the money online. I went to the hotel following the location provided on the OYO app, but later found out that the location is not correct. I called the person, he navigated me to reach hotel. This took me more than half an hour just to reach the hotel. When i reached the hotel, the hotel was completely different from what shown on the app. I checked the room and room also was very different so i refused to check-in. Hotel manager told me to cancel the booking, i asked him to cancel but he refused. so I called the customer support team immediately, one lady named Ananya Biswas was on the other side. i told her everything. she was not helpful at all.spoke to her for more 33 minutes.
then i canceled the booking. later i contacted the CS team, told them everything but still they are not refunding my money and giving me excuse that as per policy can not be initiated. I told them to listen to the call recording where i clearly asked them to cancel the booking, but these people are totally not doing anything. they want me to forget my money though there is no fault of mine.

I have been in contact with them from last 5 days, but they are not providing any clarification.. i suffered that day a lot to search for this hotel as the location was not correct and then i had to make call and all early morning and had to explain everything. i asked if they could relocate me to some other hotel and she did not help me.

Booking I'd is - VRIK5617
There is no parking, no setup box, no TV, no WiFi, non hygienic, no intercom connection at last no breakfast provided.

I have booked a property on oyo rooms and after 15 mins I have cancelled it as I mistakenly booked it and paid in advance by googlepay
But i didnt received my payment back from the company end till this day...
My booking id is Y7YU3732
I have called several times to customer care and every time I told them every details but they said that this is not our department and we are transfering your call
And everytime they cancel my call in middle of discussion...
I am worry about my refund as I am not finding my cancelled booking listed in my oyo app...
They just vanished my cancelled booking details from app...

Hello,
i purchased oyo wizard gold membership yesterday, but i haven’t received any reward coupons that they are showing in the app that we will get if we upgrade to gold membership, i haven’t received any sms related to bitcoins rewards.
My email is- [protected]@gmail.com

I purchased oyo wizard gold membership, money was deducted from my amazon pay account but wizard gold membership status is still showing pending.
My email id is- [protected]@gmail.com...

I have booked oyo on July 30 to 31 2021 (booking id: GWH11665), to my mistake I couldn't reach on time and couldn't cancel cause I was unfamiliar with the app, I phone the customer service and they said they can't refund so I wanted to book again on same hotel, same number, I've decided to book through phone and number which I've contacted is my previous(GWH11665) booking number tat person asked for my watsapp number to send details which I have a account but I don't want him to book in that number .he by mistake booked in watsapp number and I've lost 757rs . They r now saying sorry can't refund new.the phoned booking id new is (NZE26607)

They have multiple phone numbers, that has been calling advertising their availability. This has happened after I had contacted one of their town houses for enquiry, and they got my contact number. This is spam and not what we signed up for. They better stop exploiting the customer data that they get. Stop bothering us unnecessarily like this.

Book room but not recieve booking id my payment in your account