Oyo Rooms — Payment deducted but no booking id generated.

I booked a room using Oyo rooms, made a payment of 3371 on 6th may 2023 using gpay. But for the payment they didn't provide me a booking id. After contacting the helpline they denied of any such transaction. It's been almost a month still they have not resolved the issue. Please help
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Dear Guest,

We understand your concern regarding the payment. Please share your registered number so that we can get this checked and assist you further.

Regards,
Team OYO
Shri_100's [Complaint's author] reply, May 26, 2023
Hi here's my number,
8208120520.
Shri_100's [Complaint's author] reply, May 26, 2023
Also note I raised a ticket regarding this issue,
Ticket ID: 6051880443 | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: Y4236505

Your support closed this without fulfilling it

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