[Resolved] Oyo Rooms — Payment deducted but no booking shown in app

[Resolved] Oyo Rooms — Payment deducted but no booking shown in app

S sakthimahesh97 Aug 6, 2021

Hi, I have made a booking on 6th August 2021 on OYO app through Paytm UPI. The duration of the booking was from 8Aug to 15Aug. An amount of Rs.5629 has been deducted from my bank account but in the app no booking is showing for the mentioned duration above. The UPI transaction reference number is[protected]. I have attached the required screenshots of the payment. Please do help me at the earliest in refunding the amount or confirming the booking for the above mentioned duration. Regards Sakthi Mahesh N +2 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2021 Complaint marked as Resolved It took seven days exchanging mail with oyo and them claiming to have not received fund. Finally one fine day an email comes from stating the booking is confirmed for the failed transaction. Immediately after that oyo service calls and informs that the payment was stuck in their system somewhere and that they were able to find it. They initiated refund within a day. email to oyo service:[email protected] OYO Rooms customer support has been notified about the posted complaint.
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