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[Resolved]  Oyo Rooms — Payment deducted from account but booking confirmation not received

We had booked OYO Townhouse 101 Golf Course Road, Sector-27, Gurgaon on 1/1/2022 for 1 night (1st Jan-2nd Jan) for 4 guests. We paid 3333/- via Google pay(via UPI). but haven't received any booking details. We tried calling OYO's customer care number but they just said that the booking is not confirmed and hung up the call.

Requesting for a refund. Have also attached the screenshot for google pay payment with the UPI transaction ID and other details.

Details of the incident:
Booking Name: Aditi Agarwal
Contact number: [protected]
email ID used: [protected]@gmail.com
+1 photos
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Feb 13, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Jan 01, 2022
Updated by aditi098 Attaching screenshot of transaction to oyorooms.[protected]@hdfcbank
Has the UPI transaction ID and Google Transaction ID as well

Verified Support
Jan 03, 2022
OYO Rooms Customer Care's response Hi, we request you to share your booking Id or registered contact details so that we can assist you further.

~Team OYO
Jan 05, 2022
Updated by aditi098 Hi,
I didn't receive any booking ID via email/phone number.

My contact details that I used to make the booking are-
[protected]@gmail.com
+91 [protected]
Verified Support
Jan 06, 2022
OYO Rooms Customer Care's response Hi, we have raised your concern with right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you. ~Abhi
Verified Support
Jan 08, 2022
OYO Rooms Customer Care's response Hello Aditi,

We are sorry for the inconvenience caused. We believe our team has already connected with you with a resolution and has done the needful. Do let us know for further assistance.

Thanks & Regards
TEAM OYO
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