[Resolved]  Oyo Rooms — Payment deducted twice but got refund of one

Address:Vijay nagar indore

I booked a hotel from Oyo named hotel benchmark. I made the payment of rs 928 twice although inserted UPI pin just once. Despite of that the payment was not recieved by the merchant and at Oyo as well it was showing pending. After that i paid to the hotel Rs 977 over their personal QR then I was given the check in.
Few minutes late got a message from Oyo about refund of one payment of rs 928 but didn't recieved the second 928 rupees yet although my bank is showing deduction of both the amount with difference in the account balance.
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May 23, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Apr 19, 2022
Updated by Satyam9696
The booking ID for my Oyo booking is SPOO6676.
Apr 19, 2022
Updated by Satyam9696
The Oyo app is also showing twice paid but i got refund of one only

Verified Support
Apr 19, 2022
OYO Rooms Customer Care's response
Hi Satyam, we have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Verified Support
Apr 19, 2022
OYO Rooms Customer Care's response
As checked, our team has contacted and assisted you with your concern. For any other assistance, please feel free to write to us. ~Team OYO
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