[Resolved] Oyo Rooms — Payment deducted twice & marked chk in while I was searching for hotel

ektamalhotra08

from Delhi, Delhi

Oct 6, 2021

Address:

Hotel Del Monte Capital O 64448 Delhi

We booked our Hotel from Oyo App on 23/09/2021 for night.. I was on my way to hotel i was marked checked in & while looking for a place & on call with oyo helpline in the meantime i was shown checked out.. I didnt stayed at the hotel infact i didnt find any hotel with that name... & my payment was deducted twice from google pay app.. Later no oyo executive helped me out regarding this matter my calls are contionusly dissconnected. No one is helping out. In the name of brand they are doing fraud with ppl & looting money as advance pay & then not answering any calls.

Hotel Name : Hotel Del Monte Capital O 64448
Booking Date : 23 /09/ 2021 12:00 Pm To 24/09/2021 11 :00 AM
Booking ID :A1231552
Booking Person : Ekta Malhotra

Kindly contact me on [protected]...

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Nov 7, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2021

OYO Rooms Customer Care's response Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Dia