[Resolved]  Oyo Rooms — Payment done but confirmation not received

I made a booking with Oyo Rooms with the assistance of the customer service agent. She quoted a certain amount of ₹1700 for the room which she said i must pay in advance. I refused to do so because I'm the past the hotels have denied rooms due to not receiving payments from OYO. She said i need not pay the entire amount, i can pay 10% of the amount which she said was ₹218 rupees. I received a notification on my Paytm to complete payment (screenshot attached). I received a confirmation on the booking but the amount payable was ₹2100. I called again to check why the amount payable was not 1700, the agent said they did not receive the payment.

She suggested i make the booking again for the amount of ₹1608 which is applied only if i pay immediately. That too via UPI only. I did not receive the confirmation for that payment either and the new booking is booked at 2100 again.

Apart from that, the customer service agents were very unprofessional and rude and when i told them that will be recording this, their reaction was like "yes do whatever you want". I was on hold for 25 min just to have this information cross-checked.

Please find screenshots for the same. Refund my previous amount to the source of payment.