Oyo Rooms — Payment issue refund

Tushar18 patel

Nov 19, 2021

Address:

oyo flagship 36956 la casa hotel near agam square ,vesu, surat

Please resolve my issue my money is stuck at your side.for oyo flagship 36956 when i’m trying to pay online via amazon pay the payment is successfully rs 1190 but didn’t reflect in oyo app but my money is deducted from bank and this happens 2 times(rs 2380) .yet i need to pay cash on the hotel so please i request to refund my money as soon as possible.

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OYO Rooms customer support has been notified about the posted complaint.

Nov 19, 2021

Updated by Tushar18 patel https://oyo.ac/Fjn1oYi here is my invoice receipt

Verified Support

Nov 20, 2021

OYO Rooms Customer Care's response Hi Tushar, we would want to take care of this immediately and assure necessary action will be taken. Please provide your booking details for us to check and revert. ~Dia

Nov 20, 2021

Updated by Tushar18 patel this are my booking details and booking id H9031583

Nov 22, 2021

Updated by Tushar18 patel please look at the details and take actions as per your concerns immediately

Nov 22, 2021

Updated by Tushar18 patel look at the invoice

Verified Support

Nov 22, 2021

OYO Rooms Customer Care's response Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Dia

Nov 23, 2021

Updated by Tushar18 patel okay no problem but please issue refund as soon as possible thank you

Verified Support

Nov 23, 2021

OYO Rooms Customer Care's response Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~SP

Nov 23, 2021

Updated by Tushar18 patel okay thank you again for your cooperation and quick response.