[Resolved] Oyo Rooms — Payment issues: money transferred from my bank account oyo but not reflected in the app.

shibinmohanan

from Ernakulam, Kerala

Address:	Gurgaon, Haryana, 122002
Website:	www.oyorooms.com

I had recenlty booked rooms at kochi using oyo rooms apps using my registed number [protected]. I mad a payment of rs1949 through online transaction. The bank approved the transaction and the money was transferred to oravel stays pvt. Ltd but on reaching the hotel i was informed the payment is pending on checking with the coustomer care i was informed the transaction was not complete and hence i need to pay the bill. I did pay by cash at hotel as i know there is no point in talking to the hotel. Meanwhile i had talked to my bank and they informed the money has been tranferrred an nothing can be done from the bank side and i need to talk to oyo. I called by oyo coustomer care multiple times and very time i got the repley that to be rest assured that your money will be refunded but no action seems to be taken for the refund on the amount i had even conveyed the transaction reference the customer care.

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Nov 5, 2016

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2016

OYO Rooms Customer Care's response Hi Guest,
We're sorry to know this. Please allow us some time to get this checked from our end. Our team will soon get in touch with you.

Verified Support

Apr 11, 2022

OYO Rooms Customer Care's response Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Apr 12, 2022

Updated by shibinmohanan This is issue was not resolved for a long time. This incident is not a new one it was dated for oct 2 2016, and complaint first updated in this website on october 05 2016. wherein the hotel charged the full amount 1949 though the amount was deducted and online payment was done. I had contacted oyo hundreds of times regarding this issues and today April 11 2022 all of a sudden I get as call regarding some issue with my OYO complaint from the oyo customer care asking about some issue with my booking at OYO. I informed the person that there was no issue as I havent done any OYO booking in a long time. She then replied that the issue is resolved and in the evening I get a mail from this website that the issue is resolved That is when i was able to find out what was the issue. Interestingly OYO never resolved the issue and I was never refunded the amount as I did a quick statement check in my account. Absolutely ridiculous.

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Comments

Rakul Bose

I had recently booked a room via Oyo in kochi. I made a payment of rs2668 through upi transaction. But it is not reflected in my Oyo application and still showing that my payment is pending. I contacted the hotel staffs and they have no any idea about this mistake from Oyo. I tried to connect the customer care but I didn't got any information from customer care executives regarding my payment. I sent a mail with my transaction receipt but there is no any reply form their side.

OYO Rooms Customer Care's response, Nov 5, 2020

Verified Support

Hi, we at OYO are here for you. Please share your booking ID or contact details so that we can get in touch with you at the earliest.~Dia

Nimish Bhandari

Jan 14, 2022

I have made a payment to Oyo but it's not reflecting too I have tried everything but it not working

OYO Rooms Customer Care's response, Jan 15, 2022

Verified Support

Hi, we acknowledge your concern. Please share your registered contact details with us so that our concern team can connect with you at the earliest.

Team OYO

Nimish Bhandari

Jan 15, 2022

PMPF4636 is my booking Id and [protected] is my contact number

OYO Rooms Customer Care's response, Jan 18, 2022

Verified Support

Hi, we would want the absolute best experience for our guests. We will quickly check the details and help you with an update. Request you to allow us some time while our team gets back to you.

Team OYO

OYO Rooms Customer Care's response, Jan 18, 2022

Verified Support

We tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.

Team OYO

OYO Rooms Customer Care's response, Jan 18, 2022

Verified Support

Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO

Arpan Ghosh Mazumdar

Apr 9, 2022

I made a booking for OYO 42009 worth ₹2643. Money was debited from account but the booking is not reflected on the app. Please assist. contact number: [protected]

nandita spjv

Jun 6, 2022

I made a booking for OYO 82736 worth ₹559 Money was debited from account but the booking is not reflected on the app, after that when I was reached hotel they told me that we don't have room kindly go to another hotel at last I was not found any hotel so now return my money.