[Resolved] Oyo Rooms — Payment not received

Rohit Kanodia

from Varanasi, Uttar Pradesh

Website:

www.oyorooms.com

Sir, i have booked a room from oyo room for 25th to 27 th dec 2015 for nanital. and made the full payment in advance.when i reached to nanital the hotel person said their is no booking .then i called to oyo person, he said sir i will transfer ur hotel.the hotel he transfered was a mess, then i said to oyo person cancel my booking and refund my money. it was 8 pm .and because of oyo i need to pay 25000 in nanital for another room because of peak season, & i was with my wife and son. and till now i have not received my refund of amount 4798. so its a request to take necessary action against it. and my booking id is bmpl4839. because of oyo i suffered a lot.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2016

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO