[Resolved] Oyo Rooms — payment not received please send my money back

Harsh197222

from Dalhousie, Himachal Pradesh

Address:

Pathankot, Punjab, 145001

I harsh kumar have booked hotel on 7 aug. 2017 my booking was confimed by booking no. Qtyx7459 at oyo 8761 hotel mall view gurgaon. I have made payment by debit card and when i reached hotel i was disgusted to know that the payment had not been received by hotel. So i made payment again by cash. So for the same hotel i had made payment twice. I had spoken to their executive various times and e mailed the bank statement, transaction id as required by them but so far no revert of money. Pl get my money back at the earliest the amount is rs 1140.. Harsh kumar mob no[protected]. Please send my money immediate

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Sep 19, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

OYO Rooms Customer Care's response Dear Harsh,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

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Comments

lakraanuradha

from Mumbai, Maharashtra

Shame on OYO for charging customer in advance and then there hotel do not trust OYO and force customer to pay again. How could customer trust OYO when their hotel staff does not trust them.