[Resolved]  Oyo Rooms — payment refund, no clarity from oyo escalation team

Hello,
I am sending this email reg poor interaction with oyo's service. As a
Customer, its always good to receive an honest response to a
Prevailing issue, which unfortunately, i have not experienced. I am in
The us, while i have been trying to utilize oyo's hotel base to
Reserve accommodation for my parents who are right now in bangalore.
Attached is the issue that i am facing, where i have amounts deducted
From my bank account (With no one telling us what happened to this
Money), but also my father had to pay the amount at the hotel (Rs8101).

My father inquired about both the amounts at the hotel, and they said rs 1108 shows up as a refund but they dont know how and when it will be done. They said they have no information about rs 7172.
I would really like your help in investigating the issue and letting
Us know what the next steps are.

Fyi, i have called your service desk multiple times, and they keep raising escalations[protected],[protected] which dont seem to get resolved.

Regards,
Ram