[Resolved] Oyo Rooms — Pending refund - Booking ID

[Resolved] Oyo Rooms — Pending refund - Booking ID - M5AL3632

R Riyano Alex from Hyderabad, Telangana Mar 29, 2023 Mar 29, 2023 This thread was updated on Mar 29, 2023

After having pre-paid on the OYO app for a OYO Collection O room booking on March 1st 2023, hotel(Dhruva's residency) denied check-in as they claimed they were not a part of OYO and they wont allow entry. After speaking with the customer care(who didn't even have an idea the hotel was no longer under oyo), they intiated my refund on 2nd March and said the refund would be reflected back in my account in 7-14 working days. I still have not received the amount and each time I call the customer care, they put my call on hold to check for details, engage in casual conversation among themselves, mute my call and casually disconnect the call after a few minutes. This has been happening for 4 days now. Booking ID - M5AL3632 Was this information helpful? No (0) Yes (0)
Apr 10, 2023 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Mar 29, 2023

Verified Support

Hi, as checked, we have processed your request for a refund from our end on 02/03/2023 With BRN: ahkcclbuiqqwvtodftwhgcg. Request you to kindly check with your bank once.

Team OYO

Riyano Alex's [Complaint's author] reply, Apr 10, 2023

Yes, you've been saying that its been processed from your end and it would take 14 working days for the amount to be reflected. After 14 days, you stopped picking calls up.
I checked with my bank with the given BRN. They say no payment has been made from your side. Stop playing around and refund the amount