[Resolved] Oyo Rooms — Pending Refund

[Resolved] Oyo Rooms — Pending Refund

P Pratik Thomas Jul 22, 2022 Jul 23, 2022 This thread was updated on Jul 23, 2022

I had booked a room with Oyo for 16th-30th June and did advance payment for all days. I decided to check out on 18th June due to the poor condition of the room and rude behaviour of management. After explaining my issue with the customer service & escalation manager, I was promised a full refund of 18303.71 Rs within 7-14day. (Ticket ID: [protected]) It has been more than a month since I have checked out. I've been contacting customer service every week and they just keep extending the 7-14day period. Please resolve this issue. Booking ID: YQRD3625 Ticket ID: [protected] Was this information helpful? No (0) Yes (0)
Aug 27, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 22, 2022 OYO Rooms Customer Care's response Hi Pratik, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO Verified Support Jul 23, 2022 OYO Rooms Customer Care's response Hi, we have processed your request for a refund from our end. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us. ~Team OYO
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